We are proud to offer free shipping on select equipment inside the continental USA. (Shipments going to Hawaii and Alaska will incur an additional shipping charge). We use only the most reputable shipping services (UPS, FedEx) and partner with Freight Delivery companies for oversized items. Free standard shipping typically takes 5-7 business days to arrive. Expedited shipping is available on certain products, except Freight items, at an additional cost. Please contact us (800) 951-6533 if you have any questions regarding shipping.
How do I track my order?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-7 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us (800) 951-6533 and include your name and order number.
If your purchase is being delivered via a Freight service, you will be contacted by the Freight Company via telephone 1-2 days prior to delivery to schedule a delivery appointment.
How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package.
How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us via phone as soon as possible (800) 951-6533. Orders cancelled after they have been shipped will incur our standard restock fee, Apparel- 15% on items coming via standard UPS or FedEx, and Equipment- 40% for items coming via Freight Delivery (Including FedEx Freight) as well as all shipping costs.
Returns & Exchanges
What if my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, have the item repaired, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
How do I return my order?
You may return your purchase within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Products must be new in box to qualify for a return authorization. Most of our Equipment are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 40% restocking fee and apparel 15% restocking fee, which will be deducted from your refund should you wish to make a return.
If you refuse an order, it will then fall under our standard return policy, where round trip shipping and the restocking fee will be deducted from your refund.
Using our Standard Return Policy:
- Please call us at (800) 951-6533 to return your item. We will give you a Return Authorization (RA) number and a return address.
- All returned products must be in new in the original packaging.
- Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.
All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been heavily used or modified.